Managed IT Services
John Repass - Proactive IT Management for Your Business
In today's business environment, technology downtime is more than an inconvenience—it's a costly interruption that impacts productivity, customer service, and your bottom line.
I'm John Repass, and I provide comprehensive managed IT services that transform your technology from a constant concern into a reliable business asset. With 25+ years of experience including Silicon Valley technology environments, I bring professional-grade IT management to your business. Through proactive monitoring, regular maintenance, and expert support, I keep your systems running smoothly so you can focus on growing your business.
Comprehensive Managed IT Services
Everything your business needs for stable, secure technology infrastructure
Proactive Monitoring
24/7 system monitoring to detect and address issues before they impact your business operations.
Regular Maintenance
Scheduled updates, patches, and optimizations to keep your systems secure and performing optimally.
Help Desk Support
Responsive technical assistance for your team when questions or issues arise.
Security Management
Comprehensive security oversight including updates, monitoring, and threat protection.
Backup & Recovery
Automated data backup systems with regular testing to ensure business continuity.
Strategic IT Planning
Forward-looking technology planning aligned with your business goals and budget.
The Proactive IT Approach
Moving from reactive problem-solving to strategic technology management
From Break-Fix to Prevention
Traditional IT support operates on a "break-fix" model: when something breaks, you call for help, experience downtime, and pay for emergency repairs. This reactive approach is inefficient, unpredictable, and costly in both direct expenses and lost productivity.
Managed IT services flip this model by taking a proactive approach:
Reactive IT (Old Way)
- Wait for systems to break
- Experience business downtime
- Pay emergency repair rates
- Unpredictable IT expenses
- Focus on fixing problems
Proactive IT (Better Way)
- Prevent issues before they occur
- Maintain continuous operations
- Pay predictable monthly rates
- Budgetable IT expenses
- Focus on improving systems
With my managed IT services, I continuously monitor your systems, perform regular maintenance, and address potential issues before they impact your business. This proactive approach, developed through 25+ years of professional experience, reduces downtime, improves security, and provides budget predictability.
How Managed IT Services Work
A structured approach to keeping your technology running smoothly
Initial Assessment
I begin with a thorough evaluation of your current IT infrastructure, identifying strengths, weaknesses, and security concerns.
Tailored Service Plan
Based on the assessment, I develop a customized service plan that addresses your specific business needs and priorities.
System Optimization
I implement improvements to your current systems, ensuring they're secure, efficient, and properly configured.
Monitoring Implementation
I set up advanced monitoring tools to track system health, security status, and performance metrics.
Ongoing Management
I proactively manage your systems, performing regular maintenance and addressing issues often before you notice them.
Regular Reporting
You receive clear reports on system health, completed maintenance, resolved issues, and recommendations for improvements.
Strategic Reviews
Periodic technology planning sessions ensure your IT infrastructure continues to align with your evolving business needs.
Benefits of Managed IT Services
Investing in managed IT services provides numerous advantages for small and medium-sized businesses, helping you leverage technology as a business asset rather than managing it as a constant challenge.
- Predictable monthly IT costs instead of unexpected expenses
- Reduced downtime and improved productivity
- Focus on your core business instead of IT problems
- Access to professional expertise without a full-time IT staff
- Improved security posture and reduced risk
- Regular reporting and visibility into your IT health
- Strategic technology guidance for business growth
Flexible Service Plans
Customized solutions to match your business needs and budget
Essential Care
Core management and security
- System monitoring and alerts
- Security patch management
- Antivirus management
- Basic backup monitoring
- Help desk support
- Quarterly IT reviews
Complete Care
Comprehensive IT management
- All Essential Care features
- Advanced security monitoring
- Comprehensive backup management
- Vendor management
- Network management
- Priority response
- Monthly IT reviews
- IT roadmap planning
Custom Solutions
Tailored IT management
- Customized service selection
- Mix and match capabilities
- Specialized industry compliance
- Scalable for growing businesses
- Flexible service agreement
- Personalized IT strategy
Note: All plans include responsive support, regular maintenance, and professional guidance. Contact us for a detailed quote based on your specific business requirements.
Frequently Asked Questions
Common questions about managed IT services
What size businesses do you provide managed IT services for?
I specialize in serving small to medium-sized businesses in Western North Carolina, typically with 5-50 employees. My services are particularly valuable for businesses without internal IT staff or those looking to supplement their existing IT capabilities with professional expertise developed through 25+ years of experience.
How much do managed IT services cost?
Managed IT service pricing depends on several factors including the number of users, devices, servers, and the specific services needed. We offer flexible plans starting from a base level of essential services with options to add more comprehensive coverage. Most clients find that the predictable monthly cost is actually lower than what they were spending on reactive IT support and downtime.
Do we need to replace all our current IT equipment?
Not necessarily. During our initial assessment, we'll evaluate your current infrastructure and make recommendations. We often work with existing equipment when it's still suitable for your needs. If replacements are needed, we'll provide clear recommendations and timeline options that align with your budget cycle, rather than requiring immediate large investments.
How quickly do you respond to issues?
Our response times vary by service level and issue severity. Critical issues that impact business operations receive immediate attention, while less urgent matters are addressed according to their priority. One of the benefits of our proactive approach is that we often detect and resolve potential problems before they impact your business operations.
Can we keep using our preferred software applications?
Yes! We work with your existing applications and can help ensure they're properly configured, updated, and secured. If we identify better alternatives during our assessment or ongoing management, we'll discuss options with you, but we won't force changes to systems that are working well for your business.
Is there a long-term contract commitment?
While our service agreements typically run for 12 months to allow for proper implementation and consistent service delivery, we believe in earning your business through quality service rather than contractual obligations. We're confident that once you experience the benefits of proactive IT management, you'll want to continue the partnership.
Ready for Professional IT Management?
Contact John Repass today to discuss how professional managed IT services can benefit your business. Benefit from 25+ years of Silicon Valley-level expertise.
Contact John Repass
Saturday: By appointment